With our account management system, you can view the status of your account and current balance, as well as select
and pay for the Premium
. Payment statistics are also available. If your are a paid account user, your
current subscription plan is blue-coloured, while your ordered (future) subscription plan (if you have one) is
All these options can be accessed on the "Account" page of your
box. To open the page, press "Account" in the upper menu of your
The following payment methods are available to our users:
- All major credit or debit cards;
- Additional payment options;
- Other methods of payment are possible (requests are examined individually).
If when paying you have checked "Automatically activate subscription plan after payment"
(checked by default), the subscription plan you have chosen will take effect at 0:00 GMT / UTC -
providing there is enough money on your S-Mail
If when paying you have NOT checked "Automatically activate subscription plan after payment"
(checked by default), you will need to manually activate the subscription plan you have chosen. This can only be done
if there is enough money on your S-Mail
The current state of your balance can always be seen in the upper left corner of the "Account" page in your
You will also need to manually activate your subscription plan if you received money to your S-Mail
account as the result of a special program, for instance, as an iKey "token" user.
To activate your subscription plan, press "Account" in the upper menu of S-Mail
choose the subscription plan, and press the "Activate" button. Your subscription plan will then take effect at 0:00
GMT (UTC) providing there is enough money on your S-Mail
In the "Last two transactions" table at the bottom of the "Account" page, the details of the 2 most recent changes to
your account are shown. To see the full history of your account transactions, click on "List all transactions".
If you are a paid account user, and your balance is not sufficient to prolong your subscription plan, we will send you
a letter with appropriate notice 7 days before your paid period ends.
Please email our Billing Team with any questions
regarding payment for S-Mail.